Every adult 18 years of age can open an account at Seven Seas Finance.

On the Seven Seas Finance website please go to Apply, select Personal Account, create user name and password and learn about our Terms and Conditions, fill in the necessary information and submit the application form. The application form is saved automatically, thus, can be updated later. Please find all the requirements and more information in the manuals below:

 Manual to open a personal account

Yes, there are. Below is the list of countries considered high-risk for which residents we currently do not open accounts:

Afghanistan, Belarus, Burkina Faso, Cambodia, Central African Republic, Congo, the Democratic Republic of Congo, Cote d’Ivoire, Cuba, Democratic People’s Republic of Korea, Ecuador, Eritrea, Ethiopia, Indonesia, Islamic Republic of Iran, Iraq, Kenya, Lebanon, Liberia, Libya, Mozambique, Myanmar, Pakistan, Palestine, Sao Tome and Principe, Serbia, South Sudan, Sri Lanka, Sudan, Swaziland, Syria, Timor-Leste, Trinidad and Tobago, Tunisia, Vanuatu, Yemen, Zimbabwe.

You can only have one user account on Seven Seas Finance system, but within the system you can have more than one IBAN account. If you want to get an additional IBAN, please log in to your internet banking account and on the right side menu go to Open an additional account, and submit the request. Or you can send us the request via email ([email protected]), please attach the request form.

Additional IBANs request form

Please contact Seven Seas Finance Customer Service Centre to unblock it:

http://sevenseasfinance.com/support

On the Seven Seas Finance website please go to Apply, select Business Account, create user name and password and learn about our Terms and Conditions, fill in the necessary information and submit the application form. The application form is saved automatically, thus, can be updated later.

Please find all the requirements and more information in the manuals below:

 Manual to open a business account

Yes, there are. Below is a list of countries considered high-risk for which residents we currently do not open accounts:

Afghanistan, Belarus, Burkina Faso, Cambodia, Central African Republic, Congo, the Democratic Republic of Congo, Cote d’Ivoire, Cuba, Democratic People’s Republic of Korea, Ecuador, Eritrea, Ethiopia, Indonesia, Islamic Republic of Iran, Iraq, Kenya, Lebanon, Liberia, Libya, Mozambique, Myanmar, Pakistan, Palestine, Sao Tome and Principe, Serbia, South Sudan, Sri Lanka, Sudan, Swaziland, Syria, Timor-Leste, Trinidad and Tobago, Tunisia, Vanuatu, Yemen, Zimbabwe.

Yes, there are. Below is a list of businesses considered high-risk for which we currently do not open accounts:

Adult entertainment, Banks and other financial institutions, Trust companies, Bitcoin/crypto currencies, Carbon trading, Cash for gold, Cheque cashing, Collection agencies, Counterfeit goods, Defence / military, Development aid, Diamond merchants, Drug paraphernalia, Medical marijuana/cannabis, Gambling (online gambling included), Holding companies that do not serve a proper business purpose i.e. set-up to funnel funds from one legal entity to another legal entity in the same or different jurisdictions, Illegal goods, Jewellers, Loan companies, MLM/pyramid schemes, MSBs , Precious metal and stone merchants, Pawnbrokers, Penny stock trading, binary options trading & other complex derivatives or financial products in jurisdictions that do not have or require regulation / licensing, Political groups, Shell banks, Unregistered charities, Unregulated entities conducting activity that requires regulation, Weapons, ammunition, rifles and related goods, Watches.

Please note that this is not an exhaustive list, and there is no guarantee that a client that does not fall into any of these categories will be approved.

You can only have one user account on Seven Seas Finance system, but within the system you can have more than one IBAN account. If you want to get an additional IBAN, please log in to your internet banking account and on the right side menu go to Open an additional account, and submit the request. Or you can send us the request via email ([email protected]), please attach the request form.

Additional IBANs request form

Please contact Seven Seas Finance Customer Service Centre to unblock it:

http://sevenseasfinance.com/support

Within one hour after the email is sent, you will receive a text message on your mobile phone with the initial password to login to your account. You will be requested to change the initial password upon the first time you login to the system.

In order to login to your account please go to our http://sevenseasfinance.com/ website, where on the right side top left corner press Internet Bank, and you will be redirected to our internet banking page.

Or you can go directly you our internet banking page: https://ib.sevenseasfinance.com/login?1

You can also login using your USER ID and password generated by DIGIPASS.

Please find the user manual on the link bellow:

Digipass User Manual

You can purchase VASCO digipass from us, and the digipass will be sent out to you by express as soon as you activate your account. It might take up to 1-2 days for VASCO digipass to be delivered.

Please contact Customer Service Centre to set up a new password:

http://sevenseasfinance.com/support

Please contact our Customer Service Centre to unblock it:

http://sevenseasfinance.com/support

You can still login to your account with SMS verification. If you want us to issue you a new VASCO digipass, please contact our Customer Service Centre. Please note that the new digipass will be subject to additional cost.

Currently you can top-up your account via SEPA or SWIFT transfer (please put your personal reference number in payment details). Please follow the detailed instructions in the manual bellow:

Top-up account via SWIFT manual

Yes, third party top-ups are allowed. However, third party payers must be registered in our banking partner’s system and are required to provide additional information for identification.

Please follow the detailed instructions in the manual below:

Top-up account via SWIFT by 3rd party manual

Please find the pricing on the link bellow:

http://sevenseasfinance.com/pricing

Personal Account:                                          Business Account:

Single Transaction – 50 000 EUR          Single Transaction – 100 000 EUR

Daily – 100 000 EUR                                Daily – 500 000 EUR

Monthly – 150 000 EUR                           Monthly – 1 000 000 EUR

If you wish to make a one-time large transfer, please contact Customer Service Centre indicating the amount of the transfer and purpose:

http://sevenseasfinance.com/support

Seven Seas Finance staff will review your request and if everything is in line with Company’s standards, will contact you for payment confirmation.

Upon your request via email to our Customer Service Centre ([email protected]) to terminate the contract with Seven Seas Finance, the account will be closed whithin 30 days after the request was received.

Please download the Account closure request and send it to Customer Support. If you decide to come back and reopen an account with Seven Seas Finance, you will have to go through the application process all over again. Upon closing the account you will have to withdraw all of the funds to another financial institution. Not activated accounts are closed after 3 months from its opening. Activated accounts without any activities during the last 6 months will be frozen and closed without any activities during the last 12 months.

Account Closure request

In order to make a transfer, login to your Seven Seas Finance account, select Make a payment on the right side menu and fill in the required information.

Please find more information in the manual bellow:

 Manual of Internet Banking System

SEPA transfers are usually made within the same day if sent before 14:00 GMT. If the payment if made later it should reach the beneficiary the next working day. SWIFT transfers usually take up to 5 working days.

Please note that actual time might differ depending on the destination country and other factors, which we cannot control.

There could be a number of reasons why the beneficiary has received a lower amount of than you have sent out. One of the reasons might be that the corresponding/intermediary bank charged an additional fee for the transfer or the recipient bank has charged an incoming transfer fee.

For more information please contact our Customer Service Centre: http://sevenseasfinance.com/support

There could be a number of reasons why the transfer has failed. The most common reasons are: i) the transfer information was incorrect; or ii) you have exceeded your account limits;

For more information please contact our Customer Service Centre: http://sevenseasfinance.com/support

Yes, you are charged for a transfer, please find the pricing on the link bellow:

http://sevenseasfinance.com/pricing

Yes, you can. Please login to your account and select Accounts → Statement → Choose Account → Choose Period

Information about our pricing can be found on the link below:

http://sevenseasfinance.com/pricing

The exact exchange rate is presented to you upon currency conversion in the Internet Banking System.

In order to make currency exchange, please login to your account, select Exchange Currency on the right side menu and fill in the required information and submit the operation.

Normally currency is exchanged within one hour. Please note that actual settlement time might differ depending on the currency and other factors, which we cannot control.

No, you can make a transfer in any currency you want. Please keep in mind that SEPA payments are only in EUR, and payments in other currencies go via SWIFT. We highly recommend to check the exchange rates provided by your bank, as it is likely it will be higher than ours. Therefore, it might be better to make currency exchange with Seven Seas Finance before making SWIFT payments.

100% of clients’ funds are kept at the Central Bank of Lithuania (EUR) or the biggest commercial banks in Europe (other currencies) in the segregated bank accounts separately from Seven Seas Europe Ltd. own funds. In the event of insolvency, or a financial claim is made against Seven Seas Finance, no creditor should have any rights or claim over the Clients’ funds held in these accounts.

Seven Seas Europe Ltd. uses most modern encryption to protect all your data stored in our cloud infrastructure. All data transfer connections between your device and our cloud service as well as with third parties (e.g. Bank of Lithuania payment system etc.) are encrypted using SSL certificates. To provide our cloud service and store your data we use highly redundant infrastructure in Tier 3 level data centers, which in turn comply strict physical access control requirements and are ISO 27001 certified.

We are using strict access management policy following the principle of minimal access to perform service and support functions. Access is centrally managed and logged for all users performing any actions in the system. We use strong authentication means (3 factor authentication) and strict password policy for users performing administrative tasks on the system. When for support reasons by written client’s request data must be analyzed, we generate and use only depersonalized copies of data.

Our system by design has full audit trail and protection against any changes in transactions stored by the system. Highly redundant infrastructure of our cloud service ensures that your data is consistent and available 24/7. We regularly test our backup and recovery procedures to ensure the resiliency of our clients’ data assets.

We also continuously monitor our system and use advanced firewalling and intrusion prevention/detection solutions to protect your data from cyber threats.

Our technical measures and organizational procedures meets full GDPR and PSD2 compliance, as well as, the other data protection requirements imposed by local and the EU law.

Send a  registered mail to the following address: Olimpiečių g. 1-5, Vilnius 09235, Lithuania and/or

Send us an e-mail: [email protected]

Date of Complaint

Name and Surname/Name of the Company

Legal Code (for legal entities only)

Registered Address

Phone Number

E-mail Address

Nature of your claim/Complaint with as many details as possible

An answer from us will be provided no longer than 14 calendar days from the receipt of the complaint or 14 days after submitting the requested documents/information about the complaint.

Please find Seven Seas Finance Claims (Complaints) procedure in the link below:

Seven Seas Finance Claims (Complaints) procedure